The Service-Satisfaction Gap: Plugging the Leak in Your Word-of-Mouth Pipeline
Howard Stribbell
You deliver great service, so why aren’t your parents becoming your advocates? Research reveals a critical disconnect: great service only leads to word-of-mouth when it is consciously converted into deep satisfaction. This is the “Service-Satisfaction Gap”—the hidden leak wasting your marketing efforts.
This rapid-fire, one-hour workshop gives you the research and one powerful tool to start bridging this gap immediately.
About Howard Stribbell
Dr. Howard Stribbell holds a PhD in Educational Technology and Management and has led and developed international schools for nearly three decades. He is the Founder of Hive Schools International and oversees multiple Canadian-curriculum campuses across Asia. His research and leadership practice center on human-AI synergy, ecosystem design, and authentic leadership in international education. Dr. Stribbell is also the Chief Learning Officer at 21st Century Learning helping to build communities of learners.
